/* Módulo Conversas: três colunas como no Chatwoot (lista, conversa, contato), com a paleta da Raze. */
.principal > main { flex: 1; min-height: 0; display: flex; flex-direction: column; }
.conteudo { flex: 0 0 auto; }
.conteudo.cheia { flex: 1 1 0; min-height: 0; padding: 0; max-width: none; margin: 0; overflow: hidden; }
#app.tela-cheia { height: 100vh; height: 100dvh; min-height: 0; }
#app.tela-cheia .principal { min-height: 0; max-height: 100dvh; }

.cv { display: grid; grid-template-columns: 380px minmax(0, 1fr) 340px; height: 100%; min-height: 0; position: relative; overflow: hidden; }
.cv select { min-height: 34px; padding: 0 10px; background: var(--surface-2); border: 1px solid var(--line-strong); border-radius: 8px; font-size: .82rem; color: var(--text); max-width: 100%; }
.cv select:focus { outline: none; border-color: var(--accent); }

/* ---- lista ---- */
.cv-lista { display: flex; flex-direction: column; min-height: 0; background: var(--surface); border-right: 1px solid var(--line); }
.cv-lista-topo { padding: 16px 16px 12px; }
.cv-lista-titulo { display: flex; align-items: center; justify-content: space-between; gap: 8px; flex-wrap: wrap; }
.cv-lista-titulo h2 { font-size: 1.5rem; }
.cv-filtros { display: flex; gap: 6px; flex-wrap: wrap; }
.cv-filtros select { max-width: 150px; }
.cv-busca { display: flex; align-items: center; gap: 8px; margin-top: 12px; height: 40px; padding: 0 14px; background: var(--surface-2); border: 1px solid var(--line-strong); border-radius: 99px; color: var(--muted); }
.cv-busca:focus-within { border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-soft-2); }
.cv-busca input { flex: 1; min-width: 0; border: 0; background: transparent; outline: none; color: var(--text); font-size: .9rem; }
.cv-busca input::-webkit-search-cancel-button { filter: opacity(.6); }
.cv-abas { display: flex; border-bottom: 1px solid var(--line); padding: 0 8px; }
.cv-abas button { flex: 1; padding: 11px 4px; border: 0; background: none; color: var(--muted); border-bottom: 2px solid transparent; margin-bottom: -1px; font-size: .88rem; white-space: nowrap; }
.cv-abas button[aria-selected="true"] { color: var(--accent-ink); border-bottom-color: var(--accent); font-weight: 500; }
.cv-aba-n { margin-left: 6px; padding: 1px 7px; border-radius: 99px; font-size: .72rem; background: var(--accent-soft-2); color: var(--accent-ink); }
.cv-aba-n:empty { display: none; }
.cv-itens { flex: 1; min-height: 0; overflow-y: auto; }
.cv-item { position: relative; display: flex; gap: 12px; width: 100%; text-align: left; padding: 13px 16px; border: 0; border-bottom: 1px solid var(--line); background: none; color: inherit; }
.cv-item:hover { background: var(--accent-soft); }
.cv-item.ativa { background: var(--accent-soft-2); }
.cv-item.ativa::before { content: ""; position: absolute; left: 0; top: 0; bottom: 0; width: 3px; background: var(--accent); }
.cv-item-corpo { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 3px; }
.cv-l1, .cv-l2, .cv-l3 { display: flex; align-items: center; gap: 8px; min-width: 0; }
.cv-l1 { justify-content: space-between; }
.cv-nome { flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; font-weight: 500; }
.cv-item.nao-lida .cv-nome { font-weight: 600; color: var(--text); }
.cv-hora { font-size: .74rem; color: var(--muted); white-space: nowrap; }
.cv-item.nao-lida .cv-hora { color: var(--accent-ink); }
.cv-previa { flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; color: var(--muted); font-size: .86rem; }
.cv-item.nao-lida .cv-previa { color: var(--text-2); }
.cv-previa.nota { color: var(--warn); }
.cv-seta { width: 13px; height: 13px; vertical-align: -2px; margin-right: 5px; }
.cv-n { min-width: 20px; height: 20px; padding: 0 6px; display: grid; place-items: center; border-radius: 99px; background: var(--accent); color: var(--on-accent); font-size: .72rem; font-weight: 600; }
.cv-l3 { font-size: .72rem; color: var(--muted); overflow: hidden; }
.cv-caixa { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; flex: 0 1 auto; }
.cv-etq { border: 1px solid var(--line-strong); background: var(--accent-soft); color: var(--accent-ink); border-radius: 6px; padding: 0 6px; white-space: nowrap; }
.cv-st { padding: 0 7px; border-radius: 6px; white-space: nowrap; background: var(--info-soft); }
.cv-st.resolved { color: var(--ok); background: var(--ok-soft); } .cv-st.pending { color: var(--warn); background: var(--warn-soft); }
.cv-resp { margin-left: auto; display: inline-flex; }
.cv-vazio { padding: 28px 20px; text-align: center; color: var(--muted); font-size: .9rem; }
.cv-vazio.pequeno { padding: 14px; font-size: .8rem; }
.cv-aviso.erro { margin: 16px; padding: 14px; border: 1px solid color-mix(in srgb, var(--bad) 40%, transparent); background: var(--bad-soft); border-radius: var(--raio-sm); display: flex; flex-direction: column; gap: 10px; align-items: flex-start; font-size: .88rem; }

.cv-avatar { position: relative; flex: 0 0 auto; width: var(--tam, 40px); height: var(--tam, 40px); border-radius: 50%; background: var(--cor, #8b6b2e); color: #fff; display: grid; place-items: center; font-size: calc(var(--tam, 40px) * .38); font-weight: 500; letter-spacing: .02em; }
.cv-avatar img { width: 100%; height: 100%; border-radius: 50%; object-fit: cover; }
.cv-canal { position: absolute; right: -2px; bottom: -2px; width: 14px; height: 14px; border-radius: 50%; background: var(--ok); border: 2px solid var(--surface); }

/* ---- conversa ---- */
.cv-centro { display: flex; flex-direction: column; min-width: 0; min-height: 0; background: var(--bg); }
.cv-sel-vazio { flex: 1; display: flex; flex-direction: column; align-items: center; justify-content: center; text-align: center; color: var(--muted); padding: 24px; gap: 6px; }
.cv-sel-vazio .icone { width: 44px; height: 44px; color: var(--accent); stroke-width: 1.2; }
.cv-sel-vazio h3 { color: var(--text); font-size: 1.6rem; }
.cv-thread { display: flex; flex-direction: column; flex: 1; min-height: 0; }
.cv-cab { display: flex; align-items: center; gap: 12px; padding: 10px 16px; background: var(--surface); border-bottom: 1px solid var(--line); }
.cv-cab-nome { min-width: 0; flex: 1; display: flex; flex-direction: column; }
.cv-cab-nome b { font-weight: 500; font-size: 1rem; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.cv-cab-nome small { color: var(--muted); font-size: .78rem; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.cv-cab-acoes { margin-left: auto; display: flex; align-items: center; gap: 6px; }
.btn.resolver { color: var(--ok); border-color: color-mix(in srgb, var(--ok) 45%, transparent); background: var(--ok-soft); }
.btn.resolver:hover { background: color-mix(in srgb, var(--ok) 20%, transparent); border-color: var(--ok); }
.cv-menu-caixa { position: relative; }
.cv-menu { position: absolute; right: 0; top: calc(100% + 6px); min-width: 220px; z-index: 30; background: var(--surface); border: 1px solid var(--line-strong); border-radius: var(--raio-sm); box-shadow: var(--sombra); padding: 6px; }
.cv-menu button, .cv-menu a { display: block; width: 100%; text-align: left; padding: 9px 12px; border: 0; background: none; border-radius: 7px; color: var(--text-2); text-decoration: none; font-size: .9rem; }
.cv-menu button:hover, .cv-menu a:hover { background: var(--accent-soft); color: var(--text); }
.cv-voltar, .cv-painel-btn { display: none; }

.cv-mensagens { flex: 1; min-height: 0; overflow-y: auto; padding: 18px 24px 10px; display: flex; flex-direction: column; gap: 5px; scroll-behavior: auto; }
.cv-mensagens:focus { outline: none; }
.cv-dia { text-align: center; margin: 16px 0 8px; }
.cv-dia span { display: inline-block; padding: 3px 14px; border-radius: 99px; background: var(--surface-2); border: 1px solid var(--line); color: var(--muted); font-size: .74rem; text-transform: capitalize; }
.cv-msg { display: flex; }
.cv-msg.entrada { justify-content: flex-start; }
.cv-msg.saida { justify-content: flex-end; }
.cv-balao { max-width: min(640px, 80%); padding: 8px 12px 5px; border-radius: 14px; background: var(--balao-entrada); border: 1px solid var(--line); font-size: .94rem; overflow-wrap: anywhere; }
.cv-msg.entrada .cv-balao { border-top-left-radius: 4px; }
.cv-msg.saida .cv-balao { background: var(--balao-saida); color: var(--balao-saida-texto); border-color: var(--line-strong); border-top-right-radius: 4px; }
.cv-msg.nota .cv-balao { background: var(--nota-fundo); color: var(--text); border: 1px dashed color-mix(in srgb, var(--warn) 60%, transparent); }
.cv-texto { white-space: pre-wrap; line-height: 1.45; }
.cv-texto a { color: inherit; text-decoration: underline; text-underline-offset: 2px; }
.cv-meta { display: flex; justify-content: flex-end; align-items: center; gap: 5px; margin-top: 3px; font-size: .7rem; opacity: .7; }
.cv-tick { display: inline-flex; } .cv-tick .icone { width: 15px; height: 15px; }
.cv-tick.lido { color: var(--accent-hover); opacity: 1; }
:root[data-tema="claro"] .cv-tick.lido { color: var(--accent-ink); }
.cv-falhou { display: inline-flex; align-items: center; gap: 3px; color: var(--bad); opacity: 1; } .cv-falhou .icone { width: 13px; height: 13px; }
.cv-remetente { display: flex; align-items: center; gap: 6px; font-size: .72rem; font-weight: 500; letter-spacing: .02em; color: var(--champagne); opacity: .9; margin-bottom: 2px; }
.cv-bot { border: 1px solid currentColor; border-radius: 4px; padding: 0 5px; font-size: .62rem; text-transform: uppercase; letter-spacing: .08em; }
.cv-nota-tag { display: flex; align-items: center; gap: 6px; margin-bottom: 4px; font-size: .7rem; letter-spacing: .1em; text-transform: uppercase; color: var(--warn); }
.cv-nota-tag .icone { width: 13px; height: 13px; }
.cv-atividade { text-align: center; margin: 8px 0; } .cv-atividade span { display: inline-block; padding: 3px 14px; border-radius: 99px; background: var(--surface-2); color: var(--muted); font-size: .78rem; }
.cv-anexos-msg { display: flex; flex-direction: column; gap: 6px; margin-bottom: 4px; }
.cv-img { padding: 0; border: 0; background: none; border-radius: 10px; overflow: hidden; display: block; }
.cv-img img { display: block; max-width: min(300px, 100%); max-height: 280px; object-fit: cover; border-radius: 10px; }
.cv-audio { width: 260px; max-width: 100%; height: 40px; } .cv-video { max-width: 300px; width: 100%; border-radius: 10px; }
.cv-arquivo { display: flex; align-items: center; gap: 10px; padding: 8px 10px; border-radius: 10px; background: rgba(0, 0, 0, .15); color: inherit; text-decoration: none; }
.cv-arquivo small { display: block; opacity: .7; }
.cv-mais { align-self: center; margin-bottom: 8px; }
.cv-lightbox img { max-width: 100%; max-height: 70vh; display: block; margin: 0 auto 16px; border-radius: 10px; }
.cv-lightbox .acoes { display: flex; gap: 10px; justify-content: flex-end; flex-wrap: wrap; }
.modal:has(.cv-lightbox) { width: min(760px, 100%); }

/* ---- caixa de resposta ---- */
.cv-compositor { position: relative; background: var(--surface); border-top: 1px solid var(--line); padding: 8px 16px calc(12px + env(safe-area-inset-bottom, 0px)); }
.cv-compositor.nota { background: color-mix(in srgb, var(--warn) 7%, var(--surface)); }
.cv-abas-comp { display: flex; gap: 4px; margin-bottom: 6px; }
.cv-abas-comp button { display: inline-flex; align-items: center; gap: 6px; padding: 6px 12px; border: 0; background: none; color: var(--muted); border-radius: 8px; font-size: .86rem; }
.cv-abas-comp button .icone { width: 14px; height: 14px; }
.cv-abas-comp button[aria-selected="true"] { background: var(--accent-soft-2); color: var(--accent-ink); font-weight: 500; }
.cv-compositor.nota .cv-abas-comp button[aria-selected="true"] { background: var(--warn-soft); color: var(--warn); }
.cv-abas-comp button:disabled { opacity: .4; cursor: not-allowed; }
.cv-entrada textarea { display: block; width: 100%; min-height: 44px; max-height: 180px; resize: none; padding: 11px 14px; background: var(--surface-2); border: 1px solid var(--line-strong); border-radius: 12px; outline: none; color: var(--text); line-height: 1.4; }
.cv-entrada textarea:focus { border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-soft-2); }
.cv-compositor.nota .cv-entrada textarea { border-color: color-mix(in srgb, var(--warn) 55%, transparent); }
.cv-barra { display: flex; align-items: center; gap: 4px; margin-top: 8px; }
.cv-barra .btn.icone-so { width: 38px; min-height: 38px; }
.cv-barra-info { flex: 1; font-size: .74rem; color: var(--muted); padding-left: 8px; }
.cv-enviar { min-height: 38px; padding: 0 18px; margin-left: auto; } .cv-enviar .icone { width: 16px; height: 16px; }
.cv-anexos { display: flex; gap: 6px; flex-wrap: wrap; margin-bottom: 6px; }
.cv-chip { display: inline-flex; align-items: center; gap: 6px; padding: 3px 6px 3px 10px; border: 1px solid var(--line-strong); border-radius: 99px; font-size: .8rem; color: var(--text-2); }
.cv-chip .icone { width: 14px; height: 14px; }
.cv-chip button { display: grid; place-items: center; border: 0; background: none; color: var(--muted); padding: 2px; border-radius: 50%; } .cv-chip button .icone { width: 13px; height: 13px; }
.cv-emojis { position: absolute; left: 56px; bottom: 58px; z-index: 20; display: grid; grid-template-columns: repeat(8, 36px); gap: 2px; padding: 8px; background: var(--surface); border: 1px solid var(--line-strong); border-radius: var(--raio-sm); box-shadow: var(--sombra); }
.cv-emojis button { height: 36px; border: 0; background: none; border-radius: 8px; font-size: 20px; } .cv-emojis button:hover { background: var(--accent-soft); }
.cv-aviso24 { display: flex; gap: 10px; align-items: flex-start; padding: 10px 12px; margin-bottom: 8px; border-radius: 10px; background: var(--warn-soft); font-size: .85rem; color: var(--text); }
.cv-aviso24 .icone { color: var(--warn); margin-top: 2px; width: 16px; height: 16px; }

/* ---- contato ---- */
.cv-contato { min-height: 0; overflow-y: auto; background: var(--surface); border-left: 1px solid var(--line); }
.cv-contato-topo { text-align: center; padding: 26px 18px 16px; border-bottom: 1px solid var(--line); display: flex; flex-direction: column; align-items: center; gap: 4px; }
.cv-contato-topo h2 { font-size: 1.5rem; margin: 10px 0 4px; }
.cv-dados { display: flex; flex-direction: column; gap: 4px; }
.cv-dado { display: flex; gap: 8px; align-items: center; justify-content: center; font-size: .88rem; color: var(--text-2); } .cv-dado .icone { width: 15px; height: 15px; color: var(--muted); }
.cv-sec { padding: 16px 18px; border-bottom: 1px solid var(--line); }
.cv-sec h3 { font-family: var(--fonte-corpo); font-size: .72rem; font-weight: 500; letter-spacing: .16em; text-transform: uppercase; color: var(--muted); margin-bottom: 12px; }
.cv-rot { display: flex; flex-direction: column; gap: 6px; font-size: .8rem; color: var(--muted); margin-bottom: 12px; }
.cv-rot select { width: 100%; font-size: .88rem; min-height: 38px; }
.cv-etqs { display: flex; flex-wrap: wrap; gap: 6px; }
.cv-etq.grande { display: inline-flex; align-items: center; gap: 4px; padding: 3px 6px 3px 10px; font-size: .8rem; }
.cv-etq.grande button { display: grid; place-items: center; border: 0; background: none; color: inherit; padding: 2px; border-radius: 50%; } .cv-etq.grande .icone { width: 12px; height: 12px; }
.cv-info { display: grid; grid-template-columns: auto 1fr; gap: 8px 14px; margin: 0; font-size: .88rem; }
.cv-info dt { color: var(--muted); } .cv-info dd { margin: 0; text-align: right; overflow-wrap: anywhere; }
.cv-ant { display: flex; flex-direction: column; gap: 6px; }
.cv-ant button { display: flex; align-items: center; gap: 10px; width: 100%; text-align: left; padding: 9px 12px; border: 1px solid var(--line); border-radius: var(--raio-sm); background: none; color: var(--text-2); font-size: .88rem; }
.cv-ant button:hover { background: var(--accent-soft); } .cv-ant small { margin-left: auto; color: var(--muted); }
.cv-fraco { color: var(--muted); font-size: .86rem; }

/* ---- telas menores ---- */
@media (max-width: 1280px) {
  .cv { grid-template-columns: 360px minmax(0, 1fr); }
  .cv-contato { position: absolute; top: 0; right: 0; bottom: 0; width: min(340px, 92vw); z-index: 25; transform: translateX(102%); transition: transform .2s ease; box-shadow: var(--sombra); }
  .cv.painel-aberto .cv-contato { transform: none; }
  .cv-painel-btn { display: inline-flex; }
}
@media (max-width: 900px) {
  .cv { grid-template-columns: minmax(0, 1fr); }
  .cv.vendo .cv-lista, .cv:not(.vendo) .cv-centro { display: none; }
  .cv-voltar { display: inline-flex; }
  .cv-mensagens { padding: 14px 12px 8px; }
  .cv-balao { max-width: 88%; }
  .cv-compositor { padding-inline: 12px; }
  .cv-emojis { left: 12px; grid-template-columns: repeat(7, 36px); }
  .cv-barra-info { display: none; }
  .btn.resolver .rot { display: none; } .btn.resolver { width: 42px; padding: 0; min-height: 38px; }
  .cv-cab { gap: 8px; padding: 8px 10px; }
  .cv-cab-acoes { margin-left: 0; gap: 2px; }
  .cv-enviar span { display: none; } .cv-enviar { padding: 0 14px; }
}